Policies

S H I P P I N G

Once payment is made, your order will be shipped within 7-10 business days. As a reminder, weekends do not count towards this window. I do my best to ship quicker than that, but please keep in mind that I make every product from scratch; I am not Amazon 🙂. If you need your order quicker, send us a message and we will be happy to work with you.

Your order is shipped in with plenty of padding in a mailer or box. Bound products ship priority mail and most other orders ship first-class. You will receive tracking information via email for everything except Sticker orders.

Our shipping costs are wrapped into the product price. We do not profit from shipping fees. For international orders there is an additional charge; because shipping costs can vary greatly we have a flat fee and will refund you any overages that occur with shipping. 

 

R E T U R N S  &  E X C H A N G E S

If an error is made on our end, we are happy to replace your purchase or issue a refund. We are not responsible for any damaged or lost items once they have left the shop and been received by USPS, FedEx, UPS, etc.

When completing  a custom order  (any order that has customization involved), we will provide a digital proof for you before completing the order. Once you approve it, we cannot accept it as a return. Please make sure any customizations are exactly to your liking, and that you clarify any questions you have before we print! We would rather make more edits to a draft than spending money on creating the product only to have you dissatisfied. It wastes a lot of time and money for us, and that impacts our company more than a large one. The beauty of small business is that we can create custom work just for you, which is awesome! 

 

O T H E R   P O L I C I E S

Please allow an additional 5-7 business days for custom orders. This allows time for us to communicate to ensure that you get exactly what you want!

A custom order means that we are creating designs that we do not have in our shop. We reserve the right to sell all the designs we make for your custom order after you have picked one and it has shipped. Please let us know if you are hoping for a truly "one of a kind" print and we'd be happy to work with you.
Orders are shipped from: 
sound+circle
7417 s geiger cir
tacoma, wa 98465
You may contact us at Lindsay@soundandcircle.com with any questions. Thank you!